Why rent and/or sell on The United Closet?

The United Closet is your renting and selling partner, every step of the way.

Learn the basics

Here's what you need to know to start selling.

List your item 

You can list new or used items and pay a final value fee only when it sells. Learn more about fees (link to 5. Fees)

• Create a great listing

Write a standout title

Think about search terms that buyers could use. Be sure to add these in the title.

Focus on specific details like brand, model, size, and color.

 Take high-quality photos

Snap your items from multiple angles in a well-lit place, and capture any blemishes for transparency.

Ideally clean up your images and add a white background.

Pick a format - purchase or rental

If you want to sell your item quickly, choosing the selling format is probably the best format for you.

Otherwise, if you want to share your closet and rent it, choose rental.  

Set the right price

Set a price that seems reasonable to you. You can even watch how other sellers are pricing their items.

Ship with ease

We provide recommendations for delivery.

If you’re selling locally, you can offer Local Pickup.

• When do you get paid

You get paid as soon as the buyer/renter places the order with you. 

Selling as a business? We make it easy

• How much does it cost to sell?

Once your item sells, we generally charge 10-15% of the final value. 

What’s the best way to ship my item?

The United Closet provides recommendations, but you can choose a preferred shipping carrier. 

• Can I sell locally on The United Closet?

When creating your listing, you can offer local pickup by selecting it in shipping details.

• How much will it cost to ship my item?

You can choose the shipping option that offers the greatest value and convenience for you. 

• Where can I get shipping supplies?

You can use any packaging supplies you may already have at home or get free boxes from carriers. For an added touch, The United Closet branded supplies are available to purchase. Buy The United Closet branded packaging.

• How should I choose my listing price?

How you price your item can depend on how you prefer to provide it— Rental or Sale. Choose a lower starting price for rentals to create more interest.

• How does The United Closet protect sellers/renters?

We understand that things can happen that are out of your control as a seller. When they do, we have your back. Learn more about seller/renter protection.

• How do I create an account?

To get started, click on login and fill in the required information. We’ll help you create and verify your account, and set-up payment information during your first listing. 

• When will I get paid?

After we confirm the buyer's payment has been received, payouts are sent directly to your bank account, Monday through Friday (excluding bank holidays), within two business days. Once a payout is initiated, funds are typically available within 1-3 business days depending on your bank's normal processing time.

Buying or Renting  items with The United Closet

Creating a The United Closet account

You need to register as a The United Closet member to buy or rent an item on the platform. You’ll find all your purchases and rentals on your account. 

To create an account, select Login and  enter your information. You will get a confirmation email and then select Login at the top of the page.

Once you've created The United Closet account, you'll get all the benefits of being a member. You can:

• Access full order details
• Rent or buy available listings
• Leave feedback
• Send messages to other TUC members
• Use My TUC to manage and track orders

Top Takeaway

You can usually buy onTUC without an account if the item is selling for less than $50 and it’s offered with direct purchase. You need a TUC account to rent an item. 

Track your order

If your seller is using a tracked shipping service, you’ll be able to view carrier information as well as your order’s current location. If your item isn’t sent with tracking, you’ll be able to see the expected delivery date for your package.

• Tip

If the seller is using a tracked service but you can’t see a tracking number, they may need to upload the tracking information. You can contact the seller to ask them to add tracking.

Get help with an item that hasn't arrived

If the estimated delivery date for your order has passed and your item hasn't arrived, you can let the seller know by reporting that you didn't receive it.

First check the delivery information, and if the expected delivery date has passed, let the seller know that it hasn't arrived. If the seller doesn't respond or if they can't resolve the problem, please contact TUC.

• Ask TUC to step in and help

If the seller hasn't responded, or hasn't provided a resolution after 3 business days, you can ask us to step in. You have up to 21 business days from when you opened the original request.

If there's a problem with the item or you want to return it, you'll need find a resolution with the seller and contact the seller.

If you had already received a refund, get in touch with the seller about what to do next. For example, you could:

• Send the item back and keep the refund
• Keep the item and arrange to reimburse the seller

Paying for items

When you see an item for sale or rent  on TUC, the listing will include the payment methods you can use to buy it. If you have any problems paying for your items, contact contact@theunitedcloset.com

When you're ready to pay, simply go to checkout. You'll be able to select your payment method and review your order details, including your shipping address, before you pay.

A deposit will be retained as a seller protection

The deposit will not be subtracted from your payment method, it only will be blocked by your bank and serves as a guarantee in case the item you return after a rental is damaged. This will serve as a seller protection. The deposit is calculated as a percentage of the price of renting the item on the specific timeline.

Ways to pay

In most categories, credit cards, debit cards, Apple Pay, Google Pay, and PayPal are accepted. You'll find the payment methods accepted by going to the Shipping and Payments section of the listing.

Timelines for paying

When you buy or rent an item on TUC, you'll need to pay the seller within 4 days. The sooner the seller receives your payment, the sooner they'll send your item.

You'll find everything you've bought recently in your Purchase History.

Contacting a seller

You can contact a seller on TUC whether you've already bought or rented an item from them or not.

Completing a purchase outside of TUC

One of our top priorities is protecting our members, so we don't allow contact information to be used to complete sales off our site. When this happens, it poses a risk of fraud. If a seller asks you to complete a transaction outside of TUC, please let us know.

Protections for all sellers/renters

Abusive buying activity

You can assist us by reporting the buyer and clearly describing what they are doing. This will help us investigate potential policy violations and take actions to protect you.

An item is returned after it was damaged by the buyer

Sellers /renters who  are eligible for this protection for listings that offer rental.

If the item is returned in a different condition than it was originally sent:

• You will get the caution that we blocked on the buyers' account for the rented item.

A buyer demanded something not offered in the original listing

You never have to agree to any changes to the terms in your listing (for example, including additional items or giving a discount). If a buyer demands a change to what you originally offered, you can choose to cancel the order or you can complete the transaction under the original terms. 

Events outside your control

An item arrived late but tracking shows that you shipped on time. we automatically adjust your late shipment rate and remove negative or neutral feedback.

Fees

We charge one type of fee: final value fees.

Final value fees

We charge one final value fee when your item sells or rents, and you don't have to worry about third-party payment processing fees. This fee is calculated as a percentage of the total amount of the sale or rental.

The total amount of the sale rental includes the item price, any handling charges. It doesn’t include shipping costs collected from the buyer.

An order is defined as any number of items purchased or rented by the same buyer at checkout with the same shipping method.