FAQ
Lending on TUC
To lend an item, log in to your account and click on the "Lend" button. Follow the instructions to upload photos, enter details about the item, set your rental price, and list it for rent.
TUC charges a small commission fee on each rental. This fee helps us maintain the platform and provide you with the best service possible. Details about the commission fee can be found on our "Lending Fees" page.
TUC charges a small commission fee on each rental. This fee helps us maintain the platform and provide you with the best service possible. Details about the commission fee can be found on our "Lending Fees" page.
Once your item is rented and returned, the payment will be processed, and you will receive your earnings through your preferred payment method, such as direct bank transfer or PayPal.
Yes, you can edit your listing at any time by going to your account and selecting the item you wish to edit. Make the necessary changes and save them.
Renting on TUC
To rent an item, simply click on the item you're interested in, select the rental period, and click "Add to Cart." You can then proceed to checkout to complete your rental.
TUC accepts various forms of payment, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
Once you have added items to your cart and proceed to checkout, you will be prompted to enter your payment details. After confirming your rental, the payment will be processed, and you will receive a confirmation email.
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package through our website or the carrier’s site.
General Questions about The United Closet (TUC)
Creating an account on TUC is simple. Click on the "Sign Up" button on the top right corner of our homepage, and follow the instructions to enter your details and set up your profile.
The United Closet (TUC) is an online platform where you can rent and lend fashion items. We connect fashion enthusiasts, allowing them to share their wardrobes and access a wide range of clothing, shoes, and accessories for a fraction of the retail price.
Yes, we prioritize the security of our users' personal information. Our platform employs advanced security measures to ensure your data is protected.
Other Questions
If you encounter any issues with your rental, please contact our customer support team via the "Contact Us" page. We are here to help and will work to resolve any problems as quickly as possible.
You can reach our customer support team through the "Contact Us" page on our website. Alternatively, you can email us at support@theunitedcloset.com or call us at our support hotline.
Our return and exchange policy varies depending on the lender and the item. Please refer to the specific return policy stated on the item’s page. If you have any questions, our customer support team is available to assist you.
Yes, we offer international shipping to many countries. Shipping fees and delivery times will vary depending on the destination.